Privacy

Privacy Policy

Last updated: August 2026

At Gibraltar Airport Transfers, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we may retain it, and the rights available to you under applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.

1. Data Controller

The person responsible for the processing of personal data collected through this website is:

Data Controller: Alejandro Molina Sánchez
Trading name: Gibraltar Airport Transfers
Email: info@gibraltarairporttransfers.uk
Contact number / WhatsApp: +34 623 378 532
Country: Spain

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.

2. Personal Data We Collect

Depending on how you use our website or contact us, we may collect the following information:

  • Full name
  • Email address, when provided
  • Telephone or WhatsApp number, when provided
  • Pickup location
  • Destination
  • Travel date and pickup time
  • Number of passengers
  • Flight or ferry number, where relevant
  • Information about luggage, child seats or other travel requirements
  • Additional information you voluntarily provide when requesting a transfer
  • Communications exchanged with us by email, telephone or WhatsApp

We may also process limited technical information generated when you visit the website, such as IP address, browser information, device information and security logs, where necessary for the operation, security and maintenance of the website.

Information obtained through cookies or similar technologies is handled in accordance with our Cookie Policy.

3. How We Use Your Personal Data

We process personal data for the following purposes:

Transfer enquiries and bookings

To respond to enquiries, prepare quotations, confirm availability and arrange private transfer services.

Journey management

To organise your pickup, destination, travel time, passenger requirements and any relevant flight or ferry information.

Communication

To communicate with you regarding your enquiry or booking, including changes, confirmations or information necessary to provide the requested service.

Customer service

To answer questions, resolve issues and provide assistance before or after a journey.

Legal and administrative obligations

To comply with accounting, tax, regulatory or other legal obligations that may apply to the provision of our services.

Website operation and security

To maintain the security and proper functioning of the website and prevent misuse, fraud or unauthorised access.

We will not use your personal information for purposes that are incompatible with those described above without informing you where required by law.

4. Legal Basis for Processing

The legal basis for processing your personal data may include:

Performance of a contract or steps prior to entering into a contract:
When you contact us to request information, obtain a price, check availability or arrange a transfer.

Compliance with legal obligations:
Where we are required to retain or process certain information for tax, accounting, regulatory or legal purposes.

Legitimate interests:
Where necessary to operate and protect our website, manage customer communications, prevent fraud or improve the administration of our services, provided that these interests do not override your fundamental rights and freedoms.

Consent:
Where consent is specifically required, for example for certain cookies, optional communications or other processing activities based on your consent.

Where processing is based on consent, you may withdraw that consent at any time.

5. Information Required to Arrange a Transfer

Certain information is necessary in order for us to assess and organise a requested journey.

For example, we may need your pickup location, destination, date, time and number of passengers in order to provide an accurate transfer service.

Where relevant, providing your flight or ferry number allows us to coordinate your pickup and monitor arrival information.

If you do not provide information that is necessary to arrange a requested service, we may be unable to process or confirm your transfer.

6. Who May Receive Your Personal Data

Your personal information is not sold to third parties.

Where necessary, information may be shared with:

  • Drivers or transport professionals involved in providing your requested journey
  • Website hosting and technical service providers
  • IT, communications or administrative service providers
  • Professional advisers where necessary
  • Public authorities, courts or regulatory bodies where disclosure is required by law

Only information necessary for the relevant purpose will be shared.

Service providers acting on our behalf are expected to process personal data in accordance with applicable data protection requirements.

7. WhatsApp and Third-Party Communication Services

If you choose to contact us through WhatsApp or another third-party communication platform, information you provide may also be processed by the provider of that service in accordance with its own privacy terms.

We recommend reviewing the privacy information of any third-party communication service you choose to use.

8. International Data Transfers

Some technology or communication providers may process information outside the European Economic Area.

Where personal data is transferred internationally and applicable data protection legislation requires safeguards, appropriate measures will be used to protect that information in accordance with applicable law.

9. How Long We Keep Your Personal Data

Personal data will only be retained for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information that does not result in a booking may be retained for a reasonable period in order to respond to follow-up communications.

Where a transfer service is provided, relevant information may be retained for the period necessary to manage the customer relationship and comply with applicable accounting, tax and legal obligations.

Once information is no longer required, it will be deleted, anonymised or securely retained where continued storage is legally required.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete information
  • Request deletion of your personal data where legally permitted
  • Restrict processing of your personal data
  • Object to certain types of processing
  • Request portability of your personal data where applicable
  • Withdraw consent at any time where processing is based on consent

You may exercise these rights by contacting:

info@gibraltarairporttransfers.uk

We may need to request information reasonably necessary to verify your identity before processing a request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you believe that your personal data has been processed in breach of applicable data protection legislation.

11. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or internet transmission can be guaranteed to be completely secure.

12. Children’s Privacy

Our website and services are intended to be used by adults arranging transport for themselves or other passengers.

We do not knowingly request personal data directly from children through the website.

Where a transfer includes children, an adult may provide information necessary to arrange appropriate transport requirements, such as the need for a baby seat or booster seat.

13. Cookies

This website may use cookies and similar technologies necessary for its operation and, where applicable, analytics or other optional purposes.

Further information about the cookies used on this website and how you can manage your preferences is available in our Cookie Policy.

14. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.

The latest version will always be published on this page together with the date of the most recent update.

16. Contact Us

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:

Gibraltar Airport Transfers
Data Controller: Alejandro Molina Sánchez
Email: info@gibraltarairporttransfers.uk
WhatsApp / Contact: +34 623 378 532